Privacy Policy

At Ahlan International Luxury Transport FZCO (“Company”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, website, or representatives.

1. Information We Collect

We may collect the following types of personal information from our clients and users:

• Full name
• Contact details (email, phone number, address)
• Passport or ID details (for legal or travel-related purposes)
• Payment information
• Booking and transportation details (pickup/drop-off location, travel dates, preferences)
• Communication records (calls, emails, messages)
• Vehicle preference and special requirements

2. How We Use Your Information

We use the information we collect for purposes including but not limited to:

• Processing and managing bookings and transportation services
• Communicating with you about your reservations or inquiries
• Improving our services and customer experience
• Complying with legal or regulatory requirements
• Handling billing, invoicing, and payments
• Ensuring the safety and security of our passengers and staff

3. Sharing of Information

We do not sell, rent, or trade your personal data. We may share your information in the following circumstances:

• With our employees, chauffeurs, or service providers on a need-to-know basis
• With law enforcement or government authorities when legally required
• With partners or affiliates involved in service fulfillment (e.g., hotel concierges or travel agents)
• In connection with a business transfer, merger, or acquisition (if applicable)

4. Data Protection and Retention

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

We retain your data only for as long as necessary for the purposes stated above or as required by law.

5. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion of your information
• Withdraw consent (where applicable)
• Object to certain uses of your data
• Lodge a complaint with a regulatory authority

To exercise any of these rights, please contact us using the details below.

6. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” noted at the top.